At the end of every trip, you may have noticed that we ask you to leave feedback about your fellow carpoolers—or if you’re a Driver—how you felt about your route. You may think of providing feedback as a meaningful opportunity, a necessary evil, or you even avoid it altogether.
At Scoop, we’re committed to putting people into carpools they’ll love, every single day. With the help of our matching algorithm—which identifies the most efficient door-to-door trip based on the fastest route, nearby carpoolers, carpool lanes, and more—we’re one step closer to making this mission a reality.
A question we sometimes hear is, “why does Scoop match carpools at specific deadlines instead of allowing you to create your own matches at any time?
Before scheduling your first carpool, you’ll need to take a few minutes to complete your Scoop profile. Your profile is a cornerstone of our Trust & Safety process, and it helps to ensure safe and comfortable carpools for our entire community.
We know the thought of carpooling might seem intimidating, but we have some proven tips to make your first trip easy and enjoyable. Whether you’re behind the wheel or in the passenger seat, read on for everything you need to know to have a great carpool.