The health and safety of our Scoop community is our top priority. As we continue to monitor the rapidly-evolving COVID-19 pandemic, our Scoop Trust and Safety team will continue to share updates on the current situation that may temporarily impact your Scoop experience.
Questions? Reach out to us – ScoopCare is here to help.
How is COVID-19 impacting Scoop carpools?
Scoop is still currently operating in all markets. We want to continue to be a reliable transportation option for those working in essential roles who need it most.
In the interest of keeping our community across the nation safe and supporting social distancing efforts, we are strongly recommending that only individuals who are commuting to essential jobs should use Scoop.
Essential jobs include healthcare operations, essential businesses, essential infrastructure, or essential government functions, as dictated by your local government. To know whether your role qualifies as an essential job, please confirm directly with your employer. If this does not apply to you, we ask that you please do not use Scoop for the time being.
Scoop carpools for essential commutes
For those of you in essential jobs, we thank you for all that you’re doing to help keep our communities safe and healthy. To support our carpoolers who rely on Scoop to carry out essential jobs, we’ve instituted the following changes to keep our carpoolers safe and in support of social distancing practices.
- As of Wednesday, March 18, all carpools will have a maximum of two people to limit physical proximity.
- If you’re a Rider, we ask that you please sit in the backseat so there is space between you and the Driver.
- If you’re a Driver, please be mindful of the cleanliness of your car. Please wipe down your car seats, door handles, and seatbelts with disinfectant after every carpool. If this is not possible, we respectfully ask you to drive alone.
- We have removed all scheduling reminders and text messages from the Scoop app to discourage unnecessary trips.
How is Scoop working with employers to monitor COVID-19?
Our top priority is the health and safety of our community, which is why our Trust & Safety team is continuing to monitor the latest developments from the Centers for Disease Control (CDC), the World Health Organization (WHO), and other health experts to inform policies and procedures.
In addition to the above, we’re continuing to work directly with employers who partner with Scoop to give you the correct and current guidance based on your office location and company policies. We know that this is an evolving situation and will continue to provide relevant communications to keep our community updated.
We understand that this situation is evolving and can be stressful, and we encourage you to continue to be kind and understanding to all community members during this time. Thank you for continuing to be a thoughtful and considerate member of the Scoop Community.
What is COVID-19?
COVID-19 is a new variant of a very common family of viruses called coronaviruses, which cause respiratory tract infections ranging from the common cold to more serious illnesses like Severe Acute Respiratory Syndrome (SARS). Though most commonly found in animals like cattle, cats, and bats, coronaviruses can, in some cases, infect and spread between humans, such as with COVID-19 and SARS.
Where can I get the latest information about COVID-19?
Both the CDC and the WHO are continually updating their sites with the latest information about COVID-19. In addition, please also remember to check with and follow your employer’s policies, and contact them directly with any questions.
What can I do to protect myself from COVID-19?
The CDC suggests the following preventive measures to protect yourself from COVID-19:
- Wash your hands often with soap and water for at least 20 seconds. If soap and water aren’t available, use an alcohol-based hand sanitizer with at least 60% alcohol content.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Stay away from work, school, or other people if you become sick with respiratory symptoms like fever and cough or if you have been in close contact with a person known to have COVID-19.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently-touched objects and surfaces.
- Call a healthcare professional if you develop a fever and symptoms of respiratory illness, have been in close contact with a person with COVID-19, or live in or have recently traveled to an area with ongoing spread.