EFFECTIVE DECEMBER 17TH, 2020
What information does Scoop collect?
We gather various types of information from and about our users, as explained in more detail below, and we use this information in connection with our Services, including to allow you to set up a user account and profile, to contact you and allow other users to contact you, to fulfill your requests for certain products and services, and to personalize, provide, analyze, and improve our Services. We also share certain this information with third parties, but only as described below.
Information You Provide to Us
We receive and store any information you knowingly provide to us. For example, through the registration process and/or through your account settings, we collect personal information such as your name, email address, home and work addresses, and your phone number. We may also request information from you so we can provide you with quality support or investigate issues. For workplace planner, for example, you may provide us with the days that you are planning on going into your work location, and confirmation of your symptom-free status.
Information Collected Automatically
Whenever you interact with our Services, we automatically receive and record information from your browser or device. The information may include your IP address, device identification, session identification, “cookie” information, the type of browser and/or device you’re using to access our Services, the page or feature you requested. We also collect your geolocation in order to facilitate the carpool (e.g. a Rider knowing the Driver is on their way), as well as to confirm that carpools are actually taking place to support a safe community in accordance with our Community Guidelines.
Information Received from Other Parties
We may obtain information about you from other third party sources to update or supplement the information that you provide or that we collect automatically. This includes, for example, information from your employer (directly or indirectly through its service providers), our service providers, and public databases or data aggregators that may include your demographic information. We may use this information to help us maintain the accuracy of the information we collect, improve and personalize your experience with the Services, support your employer’s understanding of the value Scoop, and for other internal business analysis or other business purposes.
Combination of Information
How does Scoop use the information we collect?
We use the information we collect from users for a variety of reasons, including, but not limited to, the following:
- Providing the Services (such as to connect Riders with Drivers and to communicate with one another);
- Providing you with user support;
- Analyze how the Scoop community uses the Services for research and development and building the Scoop community;
- Communicate with you via email, push notification, direct mail or SMS/text, either directly or through one of our partners, including for informational, marketing and promotional purposes*;
- Personalize the Scoop experience for you, your friends and your contacts;
- Facilitate services and programs with Affiliated Partners (defined below);
- Calculate prices and facilitate payments; and
- Maintain the security and safety of the Scoop community and the Services (such as through authenticating users; verifying that Drivers meet eligibility requirements; encouraging safe driving behavior; finding and preventing fraud; and blocking and removing unsafe or fraudulent users from the Services).
*If you do not wish to receive digital marketing or promotional communications from us, you can unsubscribe from emails via the link on our last communication to you, and unsubscribe from SMS/text by replying “STOP” to the last SMS text message you received.
How does Scoop share the information we collect?
Scoop does not sell your personal information. To provide the Services, we share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.
Sharing Between Users
For commute, we want to provide you with a great commuting experience and introduce you to our community. To facilitate this experience, certain information is available to Scoop and other users on your profile, such as your name, employer, photo and statistics about your usage. Additionally, after being matched with other Scoop users, we share more of your information with them, such as your location, pick-up and drop off addresses, your contact information and other preferences in your profile to facilitate a meaningful and easy commute. For workplace planner, we want to help your workplace and co-workers understand who will be physically present at your work location each day. To facilitate that, we may share the days that you have indicated you are planning on going into your work location.
Sharing Between Scoop and Third Parties
If you change organizations such that you are no longer affiliated with an Affiliated Partner program, it is your responsibility to update your account with your new information, such as new work email address. Your prior organization will not have access to any future trip information, but will continue to have access to the information associated with your usage while a part of their affiliated program. For workplace planner, we share certain information about your use of the Services, such as your frequency of usage, name, email, work location, the days that you are planning on going into your work location, and the date and time of your confirmation of symptom-free status. We may also share additional information such as the date and time of your entrance or exit from your work location.
Scoop has two types of integration partners: ones to which you voluntarily connect your Scoop account, and others to which Scoop independently connects. In each case, we may share information about your use of our Services with the partner, and may receive certain content and/or information about you from the partner in order to improve our Services to you and our Affiliated Partners. The information we share may include any information that you authorize Scoop to obtain or transmit over time, as well as any information we collect automatically.
Third Party Services.
The Services may allow you to connect with other websites, products, or services to enhance your experience, such as allowing you to connect to alternative transportation solutions. If you use these services, we will provide the third party with information about you to allow them to provide the service to you. We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.
We may share your information with third parties in the following cases:
- While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets; for example if Scoop (or its assets) are acquired or if Scoop goes out of business, enters bankruptcy, or undergoes some other change of control, your information may be one of the assets transferred or acquired by a third party;
- If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
- With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the Scoop community, Scoop or the public;
- If you signed up for a promotion with another user’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
- To provide information about the use of Scoop to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and
- Whenever you consent to the sharing.
What choices do I have about my information?
Our Services require certain information to be shared with other users and third parties in order to facilitate the Services. There is information which we receive that isn’t required, and you can opt not to disclose that information to us, but keep in mind this information may be needed to take advantage of some of our features. In certain cases, you may also be able to add, update, or remove information on your public profile.
Scoop retains user profile, transaction, and other personal data for as long as necessary to provide the Services to you and our other users, and as long as you maintain your Scoop account. You may request deactivation or deletion of your account by emailing firstname.lastname@example.org. If you request account deletion, we may be unable to delete it if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, if Scoop deactivates a user’s account because of unsafe behavior or security incidents, Scoop may retain certain information about that account to prevent that user from opening a new Scoop account in the future. Upon resolution of any issue preventing deletion, Scoop will delete the account as described above.
Your California privacy rights:
California law permits residents of California to request certain details about how their personal information is shared with third parties or affiliated companies. If you are a California resident and would like to make such a request, please contact us through your account in the Scoop app or by emailing us at: email@example.com. You must put the statement “Your California Privacy Rights” in the subject field. We are not responsible for notices that are not properly labeled or sent, or do not have complete information.
California residents may also take advantage of the following rights:
- Right to Know: You may request, up to two times each year, that we disclose to you the categories and specific pieces of personal information that we have collected about you in the last 12 months, the categories of sources from which your personal information is collected, the business or commercial purpose for collecting this personal information, the categories of personal information that we disclosed for a business purpose, the categories of third parties with whom we have shared your personal information, and the business or commercial purpose for sharing your personal information.
- Right to Delete: You may request that we delete personal information that we have collected from or about you. Note that there are some reasons we will not be able to fully address your request, such as for unresolved transactions or disputes, safety, security, fraud prevention, to comply with legal obligations, or to make other internal and lawful uses of the information that are compatible with the context in which you provided it.
- We collect the following categories of personal information: contact information (such as name and address), personal identification numbers (such as credit card and driver’s license numbers), personal characteristics (such as profile pictures and gender), transactional information (such as usage of the Services), employment information, Internet or other electronic network activity information, geolocation, sensory data and inferences drawn from the above.
- We may disclose the following categories of personal information for a business purpose: contact information (such as name and address), personal identification numbers (such as credit card and driver’s license numbers), personal characteristics (such as profile pictures and gender), transactional information (such as usage of the Services), employment information, Internet or other electronic network activity information, geolocation, sensory data and inferences drawn from the above.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of personally identifiable information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties.
If you are a California resident and would like to take advantage of any of these rights, and given that we are a purely online business, please contact us at firstname.lastname@example.org. We will require confirmation of your identity via email address verification. We value your privacy and will not discriminate in response to your exercise of your privacy rights. We will respond to your request within 45 days of receipt of your request, after proper verification, unless we need additional time, in which case we will let you know.
We endeavor to protect the privacy of your account and personally identifiable information we hold in our records, but unfortunately we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to email@example.com and we will try to resolve your concerns.